acous•tic blue•print•ing: The process of refining an instrument for most
efficient operation with minimal noise, sweetest tone, and most open feel.
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These terms form a contract between gianna, Inc. and anyone using this site or
delivering instruments to us for work.
Warranty on acoustic blueprinting: If you don’t like the results, we’ll refund, less
shipping and handling we incurred.
Warranty on repair: If you don’t like what we did, let us know and we’ll see what
we can work out.
Risk of loss or damage remains with the owner: You agree that neither Gianna,
Inc. nor its officers or employees are responsible for any loss incurred while in
our facility or during shipment. Get your instrument insured.
Payment: MasterCard, Visa, Discover. PayPal to mail @ giannaviolins.com. You
may request a PayPal invoice. Wire transfer: Inquire for information
INTERNATIONAL BY WIRE ONLY: We accept Euros and other European
countries directly by wire transfer. We accept wires from most other countries
via an intermediary clearinghouse.
For credit card we require:
Billing address – where your credit card bill goes
Shipping address – where you want the item shipped
Telephone numbers – daytime, where we're most likely to reach you
Email – a good, dependable email
US Shipping and Delivery:
Pickup in Person – please make an appointment to confirm we'll be available.
Tennessee 9.25% sales tax must be paid for in-person pickup
We charge non-refundable shipping for the lower 48 US states via FedEx
ground. Inquire about other carriers and do not assume the cost will be the
We must ship to a physical address. For in stock items not undergoing customer-
directed modifications we ship within 2 business days. Even if we include
shipping in the overall price, the shipping charge is not refunded on return. We
must charge sales tax on shipments to Tennessee addresses. Please allow two
weeks before becoming deeply concerned, especially during holiday seasons.
Shipping outside of US 48 states Additional charges may apply for orders
Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands..., etc.), PO
Boxes, military addresses (APO/FPO) and international addresses.
We ship FOB our shop. When we ship your instrument it's just as if you walked
out of the store with it. We simply arrange for shipping. This is not a delivery
International shipping: You are responsible for all brokerage, duties, customs,
VAT and other such charges for international deliveries. International payment
via wire to our bank or clearing house. Insurance for the full amount isn't always
available from the US Postal Service. We suggest arranging for your own
insurance. We place the actual purchase price on customs forms to avoid
committing a Federal crime. We can indicate on forms that the item was
delivered to us for repair.
Damaged Goods: If your item is damaged in shipping, please contact the carrier
and us immediately and save all packaging. Take pictures. Do whatever is
to document the damage. We are not responsible for shipping damage. If you
throw out the box and packing we can't help you. Notify us immediately and we
will start the paperwork for you.
Returns: All domestically delivered items may be returned except “AS IS” items
we have modified at buyer's request (handled on a case by case basis – our call).
Notify us of intent to return and receive RMA number within 3 days of first
delivery attempt. All purchased instruments not paid by cash or check 3% restock
fee. Items must be in same condition as delivered; we must be able to resell as
new or in same used condition. Lost items not refunded
Damaged items subject to rejection or restock fee up to 100%. Refunds given via
your original payment method. Credit card sales - 3% restock free. Shipping not
refunded, even if included in the original sales price. Items shipped
Internationally are not generally returnable. Inquire.
A signature on a carrier's record does not indicate that we have inspected the
item and are taking it back, merely that it has been delivered for inspection.
Warranties: Manufacturer's warranties usually apply on new items. Contact us or
individual manufacturers for warranty service procedures. Shipping is generally
not covered for warranty service. Some items are sold "AS IS” and are not
warrantied. Used or vintage items are not warrantied unless explicitly stated.
Trials: Customer responsible for all damage and all shipping fees. This hasn't
generally been a problem - very little gets damaged. Violins – we will send up to
4, on special request, but require payment for the most expensive and will
charge 20% restock fee on all if not returned promptly at end of 1 week trial
period. Violin bows – we will send up to 3 for comparison, only charging for
shipping. Bows must be returned promptly at end of 1 week trial period or we will
charge for all bows and deduct 20% from refund for any returned late. Trial items
not shipped back within 2 weeks of delivery are yours.
Trade In: We will consider musical instruments (primarily of the types we sell).
Outside purchases: 60% of current “street” price determined primarily by
scanning eBay competed listings, less any restoration costs. Purchases from
us: Guitars and mandolins: 65% of estimated street price for used item. Violin
family: 65% of street price. We will negotiate.
Abandoned property: If you do not pick up your instrument you agree that we
can sell it for storage and repair charges six months after it is ready. If you ship
your instrument to us without return information you agree that we can sell it for
storage and repair charges after six months. If you don't hear from us, you
agree to contact us within six months of shipping to determine whether we have
the instrument and tell us what to do with it regardless of whether we contact you
or not, otherwise we can sell it for storage and repair charges. This clause is
intended to allow us to avoid the abandoned property default provisions of
Fine Print: Sorry, it's necessary to have this somewhere! Tennessee law applies,
disputes may be settled by binding arbitration at our discretion, venue Blount
County, Tennessee unless we select other. Seller reserves right to cancel sale
and refund money paid without additional payment if item upon inspection prior to
shipping does not meet specifications given or is no longer available. Text and
images copyrighted, do not infringe. If return or payment issues have not been
resolved within 30 days, we will consider buyer in default and any amounts
outstanding are due and payable. This includes chargeback on credit card
charges. Gianna, Inc. shall be entitled to repossess the item or turn buyer's
account over to an outside agency to collect monies due. Buyer agrees to pay
any collection fees, court costs, and attorney fees as allowed by law. Return or
repossession of the instrument does not release you from liability for any past
due amounts other than those for the instrument, and repair charges may still be
assessed. Failure to return goods that have not been fully paid for as we
demand or presenting of any false, fictitious, or misleading information to us shall
be considered prima facie evidence of an attempt to commit theft under
Tennessee Code. Purchases are binding on the buyer’s legal estate. If you pay
check, draft or similar means which is dishonored because of insufficient funds,
no account, or any other reason (except an error of a third party) you will be
charged a minimum $50 fee.
gianna, inc. – friendsville, tennessee, usa – skype stephen.perry.esq – firstname.lastname@example.org – 865-995-9546